Shipping & Returns
All domestic orders are shipped via FedEx. Upon completion of your order, you will receive an order confirmation email that will note FedEx as the carrier used for your products.
We ship to both United States and international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client. We do not ship to PO Boxes.
We also offer local pickup for our customers in commutable distance to our location in Cerritos, CA. The Local Pickup option is available on the Checkout page.
Ace Exhibits, Inc. will not be held liable for any delays in the shipping of products. The lead or delivery times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production. Ace Exhibits, Inc. will also not be held liable for any third-party carrier delaying in the delivery of products. All claims must be processed directly with the third-party carrier. Ace Exhibits, Inc. will honor its return policy for products that are not received in a customer's expected time frame if the shipment was not shipped out on the day specified when the order was placed or when artwork was approved.
If the order was shipped out on the day specified, no refund will be given. Ace Exhibits, Inc. will upgrade the shipping at no cost if the fault lies with Ace Exhibits, Inc. There will be no refund of shipping costs if a third-party shipping company is responsible for a shipment not arriving to the destination on the specified date. A claim can be opened with the third-party on your behalf and a refund of any kind must be issued by the third-party shipping partner and not by Ace Exhibits, Inc.
Damage due to losses in shipment, vandalism, theft, fire, or natural disasters may be covered by your insurance and/or common carrier. Please check these resources prior to calling Ace Exhibits. In most incidences, you will need to file a claim with the carrier should it be damaged during transit. Ace Exhibits is not responsible for filing this claim. Once the claim is paid to you, you will then need to reorder the product from Ace Exhibits.
All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the responsibility of the client. In the event that these fees are charged to Ace Exhibits, Inc., these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.
We extend a full range of shipping methods to meet your budget and your deadlines.
|FedEx Ground||3-6 business days**|
|FedEx Express Saver||3 business days|
|FedEx Standard Overnight||1 business day|
|FedEx Priority Overnight||1 business day|
*These shipping speeds are estimates for addresses throughout the contiguous US. Delivery time will depend upon a combination of factors including the time the order was placed, the shipping method specified and the destination of the order.
** Business days include Monday-Friday, excluding holidays.
Upon checkout, you will be prompted to enter your Zip Code to calculate the shipping cost for your entire order. The cost for shipping is determined by the following:
- The destination of your order
- The total weight
- Your specified shipping method
Please take into account that expedited shipping options will have higher costs than Standard Ground shipping. Once a shipment has left our facility, Ace Exhibits, Inc. will not be liable for rerouting a shipment to any address other than the one provided at time of shipment. Ace Exhibits, Inc. will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.
As soon as your order is processed and shipped, we will send you a Shipment Notification e-mail. This Shipment Notification e-mail will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.
Please note that it may take up to 24 hours before your tracking information is available from FedEx. You can also retrieve your Order Status here.
All return/refund requests for products from Ace Exhibits, Inc. must be made within three (3) days of the receipt date, for a full refund with the exception of the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.
In order to return or exchange (under the Warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email CustomerService@AceExhibits.com to obtain an RMA number from an Ace Exhibits, Inc. representative.
All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Ace Exhibits, Inc. is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Ace Exhibits, Inc. cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Product Exceptions to Return Policy
Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to: any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call 1-888-777-0223, and ask an Ace Exhibits, Inc. representative.
Graphics and Customized Products
Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to: any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned.
All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to CustomerService@AceExhibits.com. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.
All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Ace Exhibits, Inc. accepts no responsibility for any such damage to graphics. If you need help with proper graphic care instructions, please contact an Ace Exhibits, Inc. representative at 1-888-777-0223.
All graphics purchased from Ace Exhibits, Inc. are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the Return Policy stated above for any return questions.
If there is any question as to whether the product can be returned or not, please call 1-888-777-0223 to speak with an Ace Exhibits, Inc. representative.
All orders from Ace Exhibits may be returned within three days of receipt for a full refund. Requests after this date will not be honored. Please review the guidelines described in our Return Policy above. In order to return or exchange all or part of your order, please use the following steps as a guide:
- Log in to your User Account on the AceExhibits.com website.
- Navigate to the RMA Request page by clicking the link on the left-side navigation.
- Fill out the RMA Request form for the product(s) you intend to return or exchange.
- You will be contacted by a representative from our Customer Service team regarding the details of your return request.
- If your merchandise is eligible for return, we will issue you an RMA number, which must be printed on the outside of the package containing the returned goods.
- Ship the returned goods to our facility using your preferred carrier. We recommend using a carrier that provides tracking or insurance to ensure delivery.
- Once we receive and inspect your returned goods, we will issue your refund accordingly.