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Quote
I'm ready to order! Now what?
Go to the bottom of your quote and click the blue button that says 'Proceed to Checkout.' This will link you to a shopping cart to check out - and you're on your way!
How do I update my shipping/billing address?
Even though we've prepared a quote for you, you'll have the opportunity to review, and if necessary, update your shipping and billing information just like a normal online order process. So have no fear! Just make sure to double-check the details to ensure they are correct when you check out.
How do I update my quote with an item change?
If you want to add, remove, or change items in your quote, please request those changes with your rep, or email us at [email protected].
What's my expected lead time or turnaround time?
Most orders with fully approved artwork before 11AM Pacific (PT) ship the next day from our headquarters in Southern California. Certain products require an extra day in production - check with your sales rep to be sure. To learn more about this process, check out the Ace Method. Don't forget to factor shipping transit time into your timeline. If your deadline or event is approaching quickly, feel free to call us to ensure you get your display in time!
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Graphics
When do I submit my artwork?
Once you place your order, our team will set up your Order in InstaProof, our artwork upload and approval system. You'll get an email with a link to access your Order in Instaproof. If you don't receive an email within an hour or so, check your spam folder. If you can't find the email, let us know. For more information on this process, see our Upload Instructions.
Where are the design templates?
After placing your order, check your order confirmation email for a link to download the artwork template(s) for your order. You can also find all of our templates on our Design Templates page. Please note, even if you've ordered with us before, it's important to re-download the latest templates for the products you're purchasing. Our templates may have changed since your last order.
What if I don't know how to use the design templates?
We have graphic design services available! For simple logo placement, we can add this service to your order for free. If you need more extensive design services, we charge a flat fee which corresponds to the product(s) on your order. Send an e-mail to your account executive or email us at [email protected] for more information on this service.
Are there guidelines or instructions?
Thanks for asking - and yes! Please see the Artwork Guidelines and Upload Instructions. If you get stuck at a certain point, please reach out to our Graphics Team at [email protected].
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Miscellaneous
What are the transit times to my location?
This is dependent on your location and the shipping method on your order. We ship from Southern California, and standard Ground shipping to most of the contiguous United States takes 5 business days or less. Express shipping options are also available for faster transit times. Please see the Ace Method and Shipping and Returns pages for more information.
I want to know more about who Ace really is...
Because of the smart, dedicated people we have on our team, we're able to provide products and services we proudly stand behind. Visit our About Us page to find out more about what differentiates us from the competition!
What if I've found these items for less somewhere else?
We have worked tirelessly to provide our clients with the highest quality products at the lowest prices. If you find a comparable product from a U.S.-based company for less, we'll gladly take a look and see what we can do. Review our Price Beating Policy and submit a Price Match Request form to get the ball rolling.