Q: What's the difference between vinyl and fabric graphics?
A: The difference between vinyl and fabric printing is two parts. The first is the media that each is printed on and the second is the printing method. The vinyl printing option is printed on inkjet printers using solvent ink on a smooth vinyl material or media. The second fabric printing option is dye sublimated printing using water based sublimation ink on a soft fabric material or media. Both have excellent quality and durability.
Q: Where/when do I upload my artwork?
A: After you've placed your order our Order Managers verify and process it manually. You'll then receive an email to upload your artwork. This can sometimes be as quick as 30 minutes or can take up to 2 hours (depending on current volumes and seasonality). Feel free to peruse our Upload Instructions for more information.
Q: Have you received my artwork?
A: When uploading, make sure to leave your browser tab open. However, you're free open up other tabs so you can continue with your day. Check the browswer tab periodically to see if the status moves from Processing to Awaiting Approval. Otherwise, we'll send you a confirmation email updating you once this status change happens.
Q: Will the guidelines print?
A: No, these are purely for your reference. The dotted or red lines in your preview will not be printed on your display. Please make sure you have reviewed our Artwork Guidelines prior to submission and are using the most current Design Templates for your display layout.
Q: What if I don't know how to use a design template?
A: We have graphic design services available. For simple logo placement, we offer this service for free. If you need more extensive design services, we charge $80/hr. with a typical display being around three hours. E-mail us at CustomerService@AceExhibits.com for more information or a quote.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: Can I get a sample of your prints?
A: Please contact one of our Account Representatives at 1-888-777-0223 or via our Contact Us form for sample prints and materials.
Q: What's my leadtime and when will my order ship?
A: Since we print, cut, hem and sew everything in-house, production lead times are one business day. All orders placed online with approved artwork before 11AM PST ship the next day. If the approval or order is submitted after 11AM PST, the order will ship two days later. To learn more about this process, check out the Ace Method. If your deadline or event is approaching quickly, feel free to call us to ensure you get your display in time!
Q: Can I add more products to my order?
A: We do not combine shipping on our products. Because of this, the easiest way to add to an existing order is to place a new order for the desired products.
Q: Can I edit/change my order?
A: Most orders enter production and ship within 24 hours, so please contact us immediately. No changes can be made once an order has shipped. Once artwork has been approved, we will begin production immediately. Therefore, edits to the artwork cannot be made. E-mail CustomerService@AceExhibits.com or call 1-888-777-0223, and one of our customer service representatives will assist you with the changes.
Q: What are the transit times to my location?
A: This is dependent on your location and shipping method of your choice. We ship from Southern California, and Standard Shipping to most of the contiguous United States takes 5 business days. Please check our Shipping & Returns page for more information.
Q: How do I track my order?
A: Once your order has shipped, tracking information will be updated in your account. Just log-in here and bam... the most up-to-date information is there! You will also receive an e-mail notification with your tracking number. If you cannot find your e-mail notification, please check your spam folder, as it's an automated email and may be subject to your e-mail client's spam filter.
Q: Uh oh. How do I clean a dirty dye-sub fabric?
A: First and foremost… don't panic! And no dry cleaning is needed! Start by testing a small, discrete area on the fabric with a dab of common laundry soap and cold water using a clean, soft white piece of lint-free fabric. If all is fine and well (which it should be), throw it in the washing machine on a gentle cycle with cold water. Lay flat or hang until dry. If some wrinkling does occur, don’t fret! Use a handheld steamer to clean up the final touches.
Q: Do your table covers only come in black?
A: Our table fabrics start out as white pieces of cloth - we can print any color or pattern your heart desires, as well as on all sides of the table cover! You choose the color, pattern or logo to be printed and we'll take it from there. Just make sure you're using our most current Design Template to help ensure you receive the best looking table cover possible.
Q: What's the difference between the standard and premium cases?
Q: How are you able to ship my products so quickly?
A: We print all of our products in our Cerritos, CA facility (yup, sunny Southern California!). Instead of sending your graphics overseas and drop-shipping hardware, we get your artwork printed right when you approve it! Because we warehouse and have our very own printers, we can ship most products out the very next day.
Q: This is my first show, can you help me choose a display?
A: Absolutely! First, check out our Tradeshow Checklist. This is a great resource to guide you along your way and make the journey a little easier. Who doesn't love the satisfying feeling of checking things off a list!? Also, our team knows the products inside and out. We're more than happy to walk you through the experience and answer any questions you may have! Write us an e-mail at CustomerService@AceExhibits.com or call us at 1-888-777-0223. Happy eventing!