GRAPHICS

Q: Where/when do I upload my artwork?

A: After you've placed your order our Order Managers will verify and process it and you'll then receive an email to upload your artwork.  This can sometimes be as quick as 30 minutes or can take up to 2 hours (depending on current volumes and seasonality).

Q: Have you received my artwork?

A: When uploading, make sure to leave your browser tab open but you're free open up others so you can continue with you day.  You can check back on that tab periodically to see if the status moves from Processing to Awaiting Approval but we'll also send you a confirmation  email stating the same.

Q: Will the guidelines print?

A: No, these are purely for your reference. The dotted or red lines in your preview will not be printed on your display.

Ordering

Q: Do you ship internationally?

A: Yes, we ship worldwide.

Q: Can I get a sample of your prints?

A: Please contact one of our account representatives at 1-888-777-0223 and they will collect your information for sample prints and materials.

Q: When will my order ship?

A: Your ship date is based on your artwork approval and product lead times. Please check the specific product pages for their lead times. We require you to approve your artwork before we produce and ship your item/s.

Q: Can I add more products to my order?

A: We do not combine shipping on our products. Because of this, the easiest way to add to an existing order is to place a new order for the desired products.

Q: Can I edit/change my order?

A: Most orders enter production and ship within 24 hours, so please contact us immediately. No changes can be made once an order has shipped. Once artwork has been approved, we will begin production immediately; therefore, edits to the artwork cannot be made. E-mail customerservice@aceexhibits.com or call 1-888-777-0223, and one of our customer service representatives will assist you with the changes.

Q: What are the transit times to my location?

A: This is dependent on your location and shipping method of your choice. We ship from Southern California, and Standard Shipping to most of the contiguous United States takes 5 business days. Please check our SHIPPING page for more information.

Q: May I have tracking for my order? / Where do I find tracking for my order.

A: Once your order has been shipped, tracking information will be updated in your account. You will also receive an e-mail notification with your tracking number. If you cannot find your e-mail notification, please check your spam folder, as it is an automated email and may be subject to your e-mail client's spam filter.

Products

Q: How are you able to ship my products so quickly?

A: We print all of our products in our Cerritos, CA facility. Instead of sending your graphics overseas and dropshipping hardware, we get your artwork printed right when you approve! Because we warehouse and have our very own printers, we can ship most products out the very next day.

Q: This is my first show, can you help me choose a display?

A: Absolutely! Our customer service representatives know the products inside and out. They would be more than happy to walk you through the experience and answer any questions you may have. Write them an e-mail at customerservice@aceexhibits.com or call us at 888-777-0223.